Creek Vine Designs policy is as follows: To receive credit for returned merchandise, a return authorization number must be issued prior to returning. All packages must be labeled with that authorization number. Return authorization numbers can be obtained by contacting customer service. After you receive a return authorization number from our customer service representative, you may return the item in question. Please be sure to include your name, address, telephone number and email address. Your item will inspected by one of our staff members and you will be contacted via email or by telephone promptly. All returned merchandise for customer convenience are subject to a 20% restock fee. Our Warranty Our Cedar line comes with a Limited One Year Warranty. We will replace parts or the whole product, at our option and at no charge. These warranties cover defects in workman ship and materials. Like with most products, our warranties won’t remain in effect under certain circumstances. Our warranties do not cover defects caused by modification, alteration or repair of the product or product part by anyone other than the manufacturer. Product physical abuse or misuse, or product use or assembly in a manner contrary to the accompanying instructions also will render the warranties null and void. This warranty also does not cover extreme weather conditions, fires, or vandalism. If you have questions about our warranty service, please call one of our customer service representatives. Cancellation Policy If for any reason you find that you need to cancel an order, change an item in an order, or change the shipping address, please call us at 385-743-9273 Mon-Fri: 9AM-5PM . Our items are hand-crafted and have varying production times. We reserve the right to charge a cancellation fee if an item is too far into the production process to cancel. Our cancellation fee is $35.00